All questions related to your profile and managing it

• How can I change my password? 411
• I play in several clubs, can I have a single login? 259
• I have a single account across several clubs, how do I choose which club to display? 188
• A family member wants to become a member, can I add them? 141
• How do I book for a family member? 6
• I've lost my password. How can I recover it? 234
• How do I change my profile photo and information? 7
• I have several accounts: how do I merge them into a single login? 5
• How do I change the site language? 6
• How do I set my personal access code? 7
• My data: download, leave the club, delete my account 7
• How do I become a club member online? 3

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 141
• Why are some cells pink on the board? 370
• How can I make a booking 930
• How can I book with a guest? 239
• How can I edit a booking? 186
• How can I delete a booking? 283
• All courts are occupied. Can I join the waiting list? 69
• What payment methods are available to me for a booking? 96
• How to create an open booking 36
• How to join an open match 22
• Where can I find the court access code (door code)? 9
• How do I withdraw from an open match? 4
• How do I view my booking history? 4
• How do I see the weekly schedule? 3
• How do I find and book at another club? 8

How do I register for a camp or a school?

• Sign up for a tennis lesson 88

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 4
• How do I pay for a booking with my wallet? 4
• How do I split the payment with my partner? 3
• How do I use my restaurant vouchers? 5
• How do I view and pay my invoices? 3
• How do I download my certificates? 5
• How do I send money from my wallet to another member? 4

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 9
• How do I join my club's WhatsApp groups? 0
• How do I take part in the Défi-Plugin (challenge tournament)? 10

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 6
• How do I install the Plugin.ch mobile app? 1
• How do I choose the notifications I receive on my phone? 2
• Where can I find the messages sent by my club? 1

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 2
• The administration home page 5

• Manage access 44
• Manage membership cards 24
• Manage clubhouse 14
• Manage restaurant credit 11
• Manage email sending 13
• Manage invoicing 10
• Manage member groups 11
• Manage registrations 24
• Manage special days 8
• Manage offers 9
• Manage online payments 5
• Manage billing regions 11
• Manage the club manager 9
• Manage challenge tournaments 10
• Manage RFID validation 11
• Manage general settings 8
• Setting up the accounts (general ledger) 6
• Configure EBICS: connect Plugin.ch to your bank 6
• Gate access log 10
• Manage multiple buildings 9

• Create a new court 16
• Manage court groups 27
• Manage booking periods 30
• Manage court usage 24
• List, edit, or delete a court 12
• Manage sports 3
• Close courts 7

• Create a new season 14
• Edit or delete a season 17
• Open the winter season by copying last season 4
• Link a sport to a season 7

• Manage recurrence authorizations 15
• Manage restrictions 16
• Manage subscription type 30
• Create booking prices: per session or per season 1
• Check rates with the rate grid 4
• Manage non-member and pay-as-you-go deductions 5
• Booking without a subscription: the guest subscription 5

• Create an item 16
• Assign an item to a member 9
• Edit or delete an item 7
• Delete an item assigned to a member 6
• Import linked items from Excel 3

• Display the member list 24
• Create a new member 35
• View a member's detailed information 12
• Display a member's operational data 13
• Manage member subscriptions 10
• Import member data 7
• Print member cards 10
• Print and export the member list 7
• Charge an item to a member or a group 11
• Link a member to a group 7
• Edit and delete a member 7
• Search for a member 5
• Managing duplicates: merging two profiles 4
• Managing units to be deducted: personalised hours and non-members 7
• Manage Swiss Tennis licenses 2
• Topping up a member's wallet 2
• Find and reactivate a removed member 8
• Issue a certificate for a member 1
• Managing families 1
• Handling erasure requests (GDPR) 3

• Add a new sponsor 14
• Invoice sponsors 16
• Re-invoice sponsors 11

• Assign and remove a role 13
• Roles and access: create and edit a role 17

• Activating the Lessons module 18
• Creating lesson items 10
• Create, edit, and delete a lesson 15
• Manage lesson groups 11
• Manage lesson enrollments 18
• Prerequisite 25
• Invoice and reminder texts 6
• Teachers' schedule 6
• Grouped payments of registrations (basket) 5
• Change the rate of a registration 8
• Copy a lesson for the next season 13

• Complete management of equipment rental 14

• Find old invoice groups (archives) 15
• Invoice considerations and display 11
• Create invoices 14
• Send invoices by email 12
• Manage payment reminders 7
• Print invoices 7
• List and search invoices 12
• Edit and delete invoices 8
• Invoicing a membership fee or an item: what's the difference? 7
• Automatic reminders for e-mail invoices 5
• Keeping the accounts with the general ledger 7
• Manage family discounts 7
• Import accounts from Excel 10
• Carry an overpayment over to the next invoice 2
• How invoice dates are calculated 5

• List of bank payments 9
• Processing via bank files 14
• Process a manual payment 13

• Process installments 15

• Managing bookings in the schedule 43
• Configure and use open matches 18
• Manage the set times 9
• Create a promo code and use it 10
• Refund a fixed-hour session that was released and taken again 5
• Moving a booking and creating a recurrence in the schedule 11
• Creating and managing recurrences 5
• The weekly view and the all-sports view 4
• The cash journal and the history of a booking 5
• Manage cash register prices 1
• Offering items with a booking 6
• Deleted bookings and deletion records 10
• Replace a player on a fixed hour 6
• A fixed hour cannot be added: nothing is displayed 3

• Manage automatic emails 21
• Sending bulk emails 8
• Manage messages 15
• History of sent emails 6
• Writing an e-mail with the editor 9
• Birthday and inactive member e-mails 10

• Manage challenge tournaments 8

• Enable partner search 18

• The statistics dashboard 7
• Invoicing bookings from the statistics 5

• Access the program 21
• Booking by a member 31

• Creating and configuring a lesson 22
• Sign up for a tennis lesson 18
• Managing registrations (administrator) 17
• Managing groups and the schedule 10
• Tennis lesson invoicing 10
• Invoicing check and Youth and Sport export 11

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 5
• Adding and editing an employee 3
• Special cases: minor salary, young people, pensioners, LPP 3
• Running the monthly payroll 4
• Entering a compensated absence (army, maternity, illness, accident) 2
• The 13th salary and holidays for hourly employees 3
• Paying salaries and reconciling them with the bank 5
• Correcting an approved payslip 4
• Salary certificates and annual lists 2

You'll find all the questions about booking without an account

• How can I book if I don't have an account 846
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 133